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Careers at NCS

 

Mail:

Norma Huntington
Human Resources
NCS Technologies, Inc.
7669 Limestone Drive
Gainesville, VA 20155-4038

Email:

hr@ncst.com

FAX:

(703) 621-1701

 

OPEN POSITIONS (see below) 

  • Proposal Manager
  • Warranty Contract Manager
  • Customer Service Administrator

Proposal Manager

Background: NCS is a growing innovator and manufacturer of a wide range of computing devices for enterprises of all sizes. We are seeking a Proposal Manager to lead Federal proposal analysis and development.

Position Responsibilities:

  • Track future opportunities.
  • Monitor bid boards, including FBO, GSA eBuy, FedBid, and SLED sites, for potential opportunities.
  • Read and analyze RFPs.
  • Develop questions in response to RFPs.
  • Conduct and participate in meetings with internal resources, customers, and partners to create winning proposals.
  • Develop proposal strategy, outline, and schedule including project milestones.
  • Assign writing and editing responsibilities.
  • Serve as the Point of Contact between company and the Government.
  • Coordinate inputs from various groups (Sales, Product Management, Engineering, Purchasing, etc.).
  • Lead status and review meetings.
  • Write and edit proposal sections.
  • Complete proposal-specific Government forms (i.e.  SF1449, SF30, Reps & Certs, W-9, etc.).
  • Create the final proposal documents, both electronic and hard copy versions.
  • Request and attend debriefings.
  • Maintain the Bid Repository.

Qualifications:  To carry out his/her duties and responsibilities, the individual must possess the following qualifications and personality attributes:

  • Minimum of 5 years of Proposal Development/Management.
  • Understanding of FAR.
  • Knowledge of Government Contracting, specifically Requests for Proposals.
  • Experience with IT product delivery acquisitions.
  • Must be extremely detailed oriented.
  • At least 5 years of experience with Word, Excel, and PDF editing.
  • Familiar with creation and editing of graphics, such as flowcharts.
  • High English language proficiency, both spoken and written.
  • Ability to work in high-stress, deadline-driven environment.
  • Formal proposal management training desired (i.e. Shipley).

Compensation: Commensurate with experience and abilities.
 

Warranty Contract Manager

Background: The Warranty Contract Manager will be responsible for the creation and maintenance of computer hardware warranty services.  This includes building new warranty service packs, supporting them with terms & conditions documents, and marketing them internally within the entire organization.  When needed, the position will be responsible for providing warranty clarification to internal and external customers on hardware services coverage.  The Warranty Contract Manager will take direction from the Director of Customer Service and is expected to operate with a great deal of independence and discretion.  The candidate will be expected to review and analyze RFP service requirements and provide timely proposal support in response.  After award of new services contracts, the Warranty Contract Manager will be responsible for coordination of logistics (parts, supplies, delivery, installation, vendor setup, etc.) and internal services training for that specific contract.

Job Description & Requirements:

  • Create, execute, and maintain warranty models in support of the existing and future contracts/business models.
  • Work directly with the NCS proposal team to review, analyze, and respond to customer RFP requirements as they relate to service.
  • Relay and market newly-created service packs to internal staff.
  • Coordinate the execution of awarded service contracts by scheduling necessary training to staff, setting up relationships with various service providers, and creating new (or modifying existing) company processes.
  • Periodically review contract performance and identify deficiencies for improvement.  Prepare weekly, monthly, and quarterly metrics reports to ensure daily operations are in line with contract requirements and company goals.
  • Establish new relationships and maintain existing ones with various manufacturing and service vendors to support day-to-day operations.
  • Provide assistance as an escalation path for daily activity related to warranty clarification.

Qualifications:  To carry out his/her duties and responsibilities, the individual must possess the following qualifications and personality attributes:

  • Technical writing experience strongly preferred. 
  • Experience with requirements analysis preferred. 
  • Must be detail oriented.
  • Strong work ethic and ability to multi-task on a sustained basis.
  • Strong interpersonal networking skills and able to build relationships with individuals with diverse personalities.
  • Education should be equivalent to a Bachelor’s degree from an accredited college or university in Business Administration, Public Administration or related field.

Compensation: $63k - $70k annually.

 

Customer Service Administrator

Position Responsibilities: Candidate will work within the Customer Service department to unpack incoming repairs, notate their associated ticket number, and update the database ticket accordingly.  Candidate will create appropriate labeling for outbound equipment and flash BIOS updates as per work instructions.  Candidate will email and call customers for repair or defective parts to be shipped back to NCS.  Candidate will update assigned spread sheets with information from the Customer Service Database.  Candidate will also work with CS Technicians to test failed parts and complete paperwork to return to inventory or to manufacture for additional testing/repair.

Required Qualifications/Experience/Education:

  • Applicant must possess United States Citizenship
  • High school diploma required
  • Excellent written and verbal communication skills.
  • Basic understanding of computer hardware.
  • Ability to lift 10 lbs boxes repeatedly, and occasionally 40 lbs boxes.
  • Strong work ethic; uses time productively to accomplish work goals.
  • Committed to meeting quality standards.
  • Previous hands on experience with PCs preferred.

Compensation: Pay range is $23k - $33k per year; annual review with percentage based raises based on performance.

 

NCS is an Equal Opportunity Employer. NCS provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability.​

NCS Technologies is an Affirmative Action Employer who values cultural diversity in the workplace. M/F/D/V