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Careers at NCS

 

Mail:

Norma Huntington
Human Resources
NCS Technologies, Inc.
7669 Limestone Drive
Gainesville, VA 20155-4038

Email:

NCS Human Resource

FAX:

(703) 621-1701

 

OPEN POSITIONS (see below) 

  • Director Sales Operations
  • Senior Proposal Manager
  • Warranty Contract Manager

 

Director Sales Operations

Background: NCS is a growing innovator, manufacturer, and integrator of a wide range of computing devices for enterprises of all sizes. We are seeking a Director of Sales Operations  to monitor, manage, and enable the inside functions of our overall sales effort to compete and capture business from a number of contract vehicles NCS currently holds with the U.S. military and Federal agencies for NCS’ own branded products and those of our strategic OEM partners. This position also manages an established and growing channel of resellers who are selling our branded products to certain vertical markets.

Position Description: The Director will be responsible for monitoring, assisting, and advising a team of inside sales professionals to develop NCS’ responses to inquiries and requests for quotes/bids/pricing information from customers and partners.  In the course of carrying his/her duties, the individual appointed to this position will help direct the effort to serve the needs of our end customers and NCS channel resellers.  At the same time, the Director will need to maintain close and effective working relationships with sale counterparts in the supply chain including at OEM partners, distributors, and resellers to develop solutions for end customers.​

Position Responsibilities:

  • Represent the Vice President of Sales, Client & Enterprise Solutions, by maintaining full-time presence in the office.  Serve as his “go to” resource to manage all sale-related issues as he directs.
  • Monitor the canvassing for opportunities on various government (or government-sanctioned) procurement portals and incoming emails to identify requests for information, bids, quotes, and proposals for the types of products and services that NCS is interested in pursuing and classify them into what NCS defines as transactional quotes or strategic opportunities. 
  • For strategic opportunities, conduct quick reviews, comment, and forward them to the cognizant group at NCS responsible for capturing the business and provide advice and assistance as needed to help them win the business.
  • For transactional quotes, directly, indirectly, or jointly work with team of inside sale managers to:
    • Make bid/no bid decisions.
    • Render assistance required for the Inside Sales team to solicit help and input from internal resources and industry partners to develop winning bids, maintain records as required, and submit them.
    • Compile bid/no bid & win/loss statistics for the entire team.
    • Monitor and analyze collected statistics and make adjustments as necessary to improve our chances of winning and/or specific recommendations to management for changes at a higher level to accomplish the same goals. 
  • Collaborate and cooperate closely with NCS Program/Contract Management teams and keep colleagues abreast of purchase, budgetary, and other relevant trends under applicable contracts.  When necessary, initiate requests for change at the program/contract level to help NCS improve overall chance of winning bids and increase profitability on existing contracts and projects.
  • Contribute as many sales leads as possible and help outside sales colleagues develop them into opportunities for NCS to pursue. 
  • Build business cases, make recommendations, and obtain approval to establish strategic relationships with new OEMs who might help enhance NCS’ competitive standing in the marketplace with broader strategic product offerings and work with all cognizant activities within the company to maintain and grow these relationships.
  • Observe, analyze, connect the dots, and take all actions necessary to maintain close and good working relationship with end customers and industry partners including OEMs, distributors, resellers, and service providers toward the ultimate objective of winning more business.
  • Observe, analyze, connect the dots, and undertake efforts that enable the sales team.  These measures may include working with Marketing to affect certain changes, updates, etc. to enhance sales, cooperating with Product Management to develop new product SKUs that are more relevant and conducive to on-going sales efforts, establishing price quote templates, channeling other corporate resources such as Engineering, Manufacturing, Logistics, etc. into practical solutions to address customers’ needs/wants/requirements.
  • Manage NCS’ responses to partners who are reselling NCS branded products including working with cognizant colleagues to issue deal registration, back end discounts from distributors’ pricing, and all other related matters.
  • Prepare written documents that articulate your own vision, points of views, arguments, processes, procedures, instructions, etc. related to the execution of the duties listed above.

Qualifications:  To carry out his/her duties and responsibilities, the individual must possess the following qualifications and personality attributes:

  • Must be able to work from the office (as opposed to home) on a full time basis, maintain consistent office schedule, and willing to travel on occasion as business needs arise.
  • Strong work ethic and ability to multi-task on a sustained basis.
  • Must be able to project an image (through demeanor, dress, verbal and  written communication, etc.) that warrants respect and deference from others
  • Strong interpersonal networking skills to build relationships with individuals with diverse personalities and cultural backgrounds.
  • Persistent, patient, and relentless in pursuing business opportunities.
  • Strong analytical & connecting-the-dots skills and must possess the ability to separate “the wheat from the chaff” efficiently in determining when and where to focus one’s own attention and corporate resources. 
  • Excellent presentation, communication, and negotiating skills.
  • Strong knowledge of the computer technologies and HW & SW products including desktops, notebooks, tablets, servers, rugged mobile devices, thin and zero clients, printers, accessories & peripherals, operating systems, applications, etc.  Familiarity with VDI & cloud computing technologies and product offerings from VMWare, Amazon, Microsoft, and Google is preferred.
  • Thoroughly skillful with the MS Office Suite, especially Excel, and other CRM software such as Salesforce.    
  • Thoroughly familiar with sales practices employed in the computer industry with focus on the public sector.
  • Must have general knowledge of the FAR/DFAR and Government/DOD procurement practices including familiarity with all well-known procurement portals.
  • Excellent price quote development skills.
  • Minimum of eight years of experience in sales to the public sector and some experience in selling to reseller partners.
  • Minimum of Bachelor’s degree in business, marketing, science, or engineering.

Compensation: Commensurate with experience and abilities.

 

Senior Proposal Manager

Background: NCS is a growing innovator and manufacturer of a wide range of computing devices for enterprises of all sizes. We are seeking a Proposal Manager to lead Federal proposal analysis and development.

Position Responsibilities:

  • Uncover opportunities by all means available including third-party and government-operated business opportunity research/advertisement portals, personal networking, sales calls, tradeshows, etc.
  • Research and build a business case for each opportunity that is congruent and compatible with NCS’ existing business model.  If the business model must be modified to pursue the opportunity, advocate such changes with management and obtain approval for implementation.
  • Analyze each opportunity, acquire as quickly as possible a detailed understanding of the procurement strategy and advocate with customers to minimize our risks and disadvantages and maximize our probability of winning. 
  • Form partnerships and teaming arrangements with other firms to enable NCS to compete successfully on each opportunity.
  • Track future opportunities.
  • Monitor bid boards, including FBO, GSA eBuy, FedBid, and SLED sites, for potential opportunities.
  • Read and analyze RFPs.
  • Develop questions in response to RFPs.
  • Conduct and participate in meetings with internal resources, customers, and partners to create winning proposals.
  • Develop and formalize a winning strategy for each opportunity.
  • Develop outline and schedule including project milestones.
  • Fully convey the winning strategies to other members of the proposal teams.
  • Ensure that the winning strategies are properly translated into and reflected throughout our proposals.
  • Assign writing and editing responsibilities.
  • Serve as the Point of Contact between company and the Government.
  • Coordinate inputs from various groups (Sales, Product Management, Engineering, Purchasing, etc.).
  • Lead status and review meetings.
  • Write and edit proposal sections.
  • Complete proposal-specific Government forms (i.e.  SF1449, SF30, Reps & Certs, W-9, etc.).
  • Create the final proposal documents, both electronic and hard copy versions.
  • Request and attend debriefings.
  • Maintain the company’s Bid Repository.

Qualifications:  To carry out his/her duties and responsibilities, the individual must possess the following qualifications and personality attributes:

  • Minimum of 5 years of Proposal Development/Management.
  • Must have sufficient knowledge of the FAR/DFAR and Government/DOD procurement practices.
  • Knowledge of Government Contracting, specifically Requests for Proposals.
  • Experience with IT product delivery acquisitions.
  • Must be extremely detailed oriented.
  • Strong work ethic and ability to multi-task on a sustained basis.
  • Strong interpersonal networking skills and able to build relationships with individuals with diverse personalities.
  • Persistent, patient and relentless in pursuing opportunities.
  • Strong analytical skills and must possess the ability to separate “the wheat from the chaff” efficiently in determining when and where to focus one’s own and corporate resources.
  • At least 5 years of experience with Word, Excel, and PDF editing.
  • Familiar with creation and editing of graphics, such as flowcharts.
  • High English language proficiency, both spoken and written.
  • Ability to work in high-stress, deadline-driven environment.
  • Formal proposal management training desired (i.e. Shipley).
  • Familiar with SalesForce.

Compensation: Commensurate with experience and abilities.
 

Warranty Contract Manager

Background: The Warranty Contract Manager will be responsible for the creation and maintenance of computer hardware warranty services.  This includes building new warranty service packs, supporting them with terms & conditions documents, and marketing them internally within the entire organization.  When needed, the position will be responsible for providing warranty clarification to internal and external customers on hardware services coverage.  The Warranty Contract Manager will take direction from the Director of Customer Service and is expected to operate with a great deal of independence and discretion.  The candidate will be expected to review and analyze RFP service requirements and provide timely proposal support in response.  After award of new services contracts, the Warranty Contract Manager will be responsible for coordination of logistics (parts, supplies, delivery, installation, vendor setup, etc.) and internal services training for that specific contract.

Job Description & Requirements:

  • Create, execute, and maintain warranty models in support of the existing and future contracts/business models.
  • Work directly with the NCS proposal team to review, analyze, and respond to customer RFP requirements as they relate to service.
  • Relay and market newly-created service packs to internal staff.
  • Coordinate the execution of awarded service contracts by scheduling necessary training to staff, setting up relationships with various service providers, and creating new (or modifying existing) company processes.
  • Periodically review contract performance and identify deficiencies for improvement.  Prepare weekly, monthly, and quarterly metrics reports to ensure daily operations are in line with contract requirements and company goals.
  • Establish new relationships and maintain existing ones with various manufacturing and service vendors to support day-to-day operations.
  • Provide assistance as an escalation path for daily activity related to warranty clarification.

Qualifications:  To carry out his/her duties and responsibilities, the individual must possess the following qualifications and personality attributes:

  • Technical writing experience strongly preferred. 
  • Experience with requirements analysis preferred. 
  • Must be detail oriented.
  • Strong work ethic and ability to multi-task on a sustained basis.
  • Strong interpersonal networking skills and able to build relationships with individuals with diverse personalities.
  • Education should be equivalent to a Bachelor’s degree from an accredited college or university in Business Administration, Public Administration or related field.

Compensation: $63k - $70k annually.

NCS is an Equal Opportunity Employer. NCS provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability.​

NCS Technologies is an Affirmative Action Employer who values cultural diversity in the workplace. M/F/D/V