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Careers at NCS

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Mail:

Norma Huntington
Human Resources
NCS Technologies, Inc.
7669 Limestone Drive
Gainesville, VA 20155-4038

Email:

NCS Human Resource

FAX:

703-743-8659

 

The following positions are available (details below): Senior Proposal Manager, Director of Air Force Sales, Account Executive of Air Force Sales, Account Executive of Federal Civilian Sales, Software Engineering Manager, and Customer Service Help Desk Specialist

Senior Proposal Manager

Background: NCS is a growing manufacturer of a range of computing devices and valued-added reseller serving the Federal government as well as small and large enterprises. We are seeking an experienced Senior Proposal Manager to lead Federal proposal analysis and development.

Position Responsibilities:

  • Uncover opportunities by all means available including third-party and government-operated business opportunity research/advertisement portals, personal networking, sales calls, tradeshows, etc.
  • Research and build a business case for each opportunity that is congruent and compatible with NCS’ existing business model. If the business model must be modified to pursue the opportunity, advocate such changes with management and obtain approval for implementation.
  • Analyze each opportunity, acquire as quickly as possible a detailed understanding of the procurement strategy and advocate with customers to minimize our risks and disadvantages and maximize our probability of winning.
  • Form partnerships and teaming arrangements with other firms to enable NCS to compete successfully on each opportunity.
  • Track future opportunities.
  • Monitor bid boards, including FBO, GSA eBuy, FedBid, and SLED sites, for potential opportunities.
  • Read and analyze RFPs.
  • Develop questions in response to RFPs.
  • Conduct and participate in meetings with internal resources, customers, and partners to create winning proposals.
  • Develop and formalize a winning strategy for each opportunity.
  • Develop outline and schedule including project milestones.
  • Fully convey the winning strategies to other members of the proposal teams.
  • Ensure that the winning strategies are properly translated into and reflected throughout our proposals.
  • Assign writing and editing responsibilities.
  • Serve as the Point of Contact between company and the Government.
  • Coordinate inputs from various groups (Sales, Product Management, Engineering, Purchasing, etc.).
  • Lead status and review meetings.
  • Write and edit proposal sections.
  • Complete proposal-specific Government forms (i.e. SF1449, SF30, Reps & Certs, W-9, etc.).
  • Create the final proposal documents, both electronic and hard copy versions.
  • Request and attend debriefings.
  • Participate in metrics collection and analysis.
  • Maintain the company’s Bid Repository.

Qualifications: To carry out his/her duties and responsibilities, the individual must possess the following qualifications and personality attributes.

  • Minimum of 5 years of Proposal Development/Management.
  • High English language proficiency, both spoken and written.
  • Must have sufficient knowledge of the FAR/DFAR and Government/DOD procurement practices.
  • Knowledge of Government Contracting, specifically Requests for Proposals.
  • Experience with IT product delivery acquisitions.
  • Must be extremely detailed oriented.
  • Strong work ethic and ability to multi-task on a sustained basis.
  • Strong interpersonal networking skills and able to build relationships with individuals with diverse personalities.
  • Persistent, patient and relentless in pursuing opportunities.
  • Strong analytical skills and must possess the ability to separate "the wheat from the chaff" efficiently in determining when and where to focus resources.
  • At least 5 years of experience with Word, Excel, and PDF editing.
  • Familiar with creation and editing of graphics, such as flowcharts.
  • Ability to work in high-stress, deadline-driven environment.
  • Formal proposal management training desired (i.e. Shipley).

Compensation:

  • Commensurate with experience and abilities.

NCS Technologies, Inc. provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability

 

Director of Air Force Sales

Background: NCS is a growing innovator, manufacturer, and integrator of a wide range of computing devices for enterprises of all sizes. We are seeking a Director of Air Force Sales to develop and grow the sales of our NCS and our OEM partners' products and solutions to this branch of the military. This position will be responsible for managing all efforts of securing and winning each opportunity including sales, marketing, partnership formation with OEMs, distributors, & prime contract holders, relationship building, technical and business requirement analysis, solution developments, etc.  The individual appointed to this position will report to the Vice President of Sales.

DUTIES/RESPONSIBILITIES:

  • Must be able to independently uncover or follow leads gathered by other activities within NCS, quickly qualify them, and formulate & implement action plans to develop them into bona fide opportunities.
  • Work across all Activities within the Air Force where NCS may or may not have a presence. If NCS has a presence, at the request of management, work collaboratively with the existing NCS sales personnel to capture the opportunity.
  • Take ownership of the business as if it is one's own utilizing the resources NCS provides. Be the entrepreneur creating and fulfilling demands for NCS offerings.
  • Manage the strategic direction of all accounts and opportunities within the Air Force. Relying on Sales, Business Development, Account, and Program Managers and all other resources within the company to implement said direction and grow the business accordingly. Work closely with the NCS Program Management Team to make sure they are aware of all on-going efforts and overall directions by including the Project Manager in your deliberation and communication.
  • Manage each sales opportunity from beginning to end. Track all emerging demands for products/solutions and provide pre and post-sales coaching to the NCS Customer Service Team to ensure 100% customer satisfaction. Familiarize all relevant activities within NCS with opportunities you're tracking and customer base it is supporting.
  • Create opportunities by connecting the dots from disparate elements that appear unrelated to the naked eye but are actually intricately intertwined and can result in meaningful business. Do so by developing a keen understanding of the customers' organizational structure, issues/problems they are seeking solutions for, and NCS' resources, capabilities, and ecosystem, and imagining how said elements can be interconnected to form opportunities and business propositions.
  • Guide yourself and other resources within NCS to influence and shape customers' demand by becoming aware of them first, stay abreast and ahead of them in all phases of the procurement and prepare to bid and win when the requirement is finalized and released to the public by having the most advantageous solutions (technical, business, & partnership) ready.
  • Work closely with the Proposal team on procurements by managing NCS' relationship with the potential customers and business partners as necessary and appropriate. Be a "force multiplier" for the Proposal team by intervening where and when appropriate and necessary to enhance the solution, accelerate the proposal preparation effort, and improve chance of winning for the team.
  • Understand all the specific details of the customer requirements. If they cannot be satisfied with general offerings on NCS BPAs or ID/IQ contracts, then initiate, lead, advocate, and innovate the development of technical and business solutions for such requirements. Factor in higher margins commensurate with complex solutions. At the same time, use the opportunities to ingratiate one's self with the customers by virtue of being able to offer unique capabilities and services.
  • For each emerging opportunity, quickly identify the partners that NCS must enlist to develop the solutions and register the opportunity with them as soon as possible for registered pricing.
  • Maintain an opportunity pipeline that is at least three times larger than one's revenue and margin targets at all time
  • Focus a majority of time on communicating and meeting with customers. Getting in front of customers for face-to-face meetings should be the priority. Be able to brief the V.P. of Sales of schedule of commitment showing a  persistent and sustained pursuit of business, existing or new.
  • Research the customers, their requirements, build a business case for each travel requirement, and document it in Salesforce before expending the company resources to do so. Make sure each trip is fully justified from money and time management perspectives.
  • Seek ways to position NCS products including desktops, notebooks, servers, and 3D Print for inclusion into customer's IT infrastructure. Deftly mix commodity low margin sales with those of higher margins for complex solutions to meet margin target.
  • Bring customers' perspectives to the Product Development, Product Management, and Engineering teams to influence their work in the hope of developing products/solutions that are
    of interest to other NCS customers.
  • Develop an annual business plan under the guidance of the V.P. of Sales that supports your assigned projects, territory and revenue/margin goals. Business plan would include information such as targeted customers & opportunities, products and contract positioning, partnership formation, high level marketing efforts, etc.

QUALIFICATIONS/EXPERIENCE:

  • Strong work ethic and ability to multi-task on a sustained basis
  • Persistent and patient in pursuing opportunities
  • Strong analytical skills and must possess the ability to separate "the wheat from the chaff" efficiently in determining when and where to focus one's own and corporate resources
  • Minimum five years of experience selling products and solutions to DOD/Fed Gov't customers.
  • Thoroughly familiar with sales practices employed in the computer industry
  • Able to demonstrate a successful track record in sales
  • Must have knowledge and experience with the acquisition practice.
  • Air Force experience or exposure strongly desired
  • Must be totally customer/market focused
  • Excellent presentation and interpersonal networking skills
  • Strong written/oral communication and negotiating skills
  • Minimum of Bachelor's degree in business, marketing, science, or engineering

NCS Technologies, Inc. provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability

 

Account Executive, Air Force Sales

Background: NCS is a growing innovator, manufacturer, and integrator of a wide range of computing devices for enterprises of all sizes.  We are seeking an Account Executive to develop and grow sales of NCS’ own branded products and solutions and those of our strategic OEM partners into the Air Force.     

DUTIES/RESPONSIBILITIES:  This position will be responsible for cultivating and growing relationships with responsible Air Force officials by maintaining steady interaction and working with them on regular basis to uncover, capture, and manage sales opportunities for portfolio products and solutions.  The individual appointed to this position will report to the Director of Air Force Sales.

  • Develop strong and close working relationships with the Director of AF Sales, Customer Relationship Manager (CRM), and the Product Management team.  Through frequent contacts and exchanges, proactively collaborate on ideas that can be further enhanced and grown with creativity into full business propositions that may include products or solutions for sales
  • Through these relationships, advance the NCS goal of providing best-in-class solutions to the Air Force
  • Work closely with the AF CRM to understand lead times and order management, and provide order support as needed. This includes, but is not limited to, tracking of all orders and providing feedback to customers on status, and participating in weekly team calls to discuss won, lost, and open opportunities.
  • Help identify, qualify, and close sales opportunities within the Air Force community. Build sales through timely responses to Requests for Quote from customers, bid board RFQs, and the Air Force Way (AFWay) portal.  Enter and track new opportunities in Salesforce and communicate opportunity status with the NCS Air Force Team.
  • Immerse oneself in each assigned Air Force activity and create opportunities by leveraging existing NCS solutions that are being used elsewhere within the Service.  Do so by developing a keen understanding of the customers’ organizational structure, issues/problems for which they are seeking solutions, and NCS’ resources, capabilities, and ecosystem, and imagining how said elements can be interconnected to form opportunities and business propositions.  
  • Cooperate & collaborate with NCS Marketing and Vendor Partners to proactively market NCS’ new and current solutions to existing and new Air Force customers. Utilize your understanding of current market trends and new technologies to assess how NCS solutions can benefit the Air Force end user and thereby creating demand to drive NCS business.
  • Work closely with the Proposal Team, as wells as Program and Project Managers on relevant AF business by managing NCS’ relationships with the potential customers and business partners as necessary and appropriate.  Become indispensable and a “force multiplier” for the Proposal Team by providing feedback and analysis that improves NCS’ position to close business.
  • Understand all the specific details of the customer requirements.  Work closely with the Director of Air Force Sales, Product Management, and Program Manager to take full advantage of all support systems in place. Analyze win potential percentages, resources, and strategies to maximize revenue and margins
  • For each emerging opportunity, quickly identify the partners that NCS must enlist to develop the solutions and register the opportunity with them as soon as possible for privileged pricing. 
  • Maintain an opportunity pipeline that is at least three times larger than one’s revenue and margin targets at all time
  • Focus a majority of time on providing timely responses to all requests for quote (RFQs), requests for information (RFIs), and communicating with AF customers.  Meet face-to-face with customers and attend regional trade shows when business conditions require.   Average travel is expected to be 2-3 days per week, 2 weeks per month.    On occasion, Air Force conferences may extend travel requirements to 3-4 days per week. 
  • Seek ways to position products from NCS and our OEM partners including desktops, notebooks, servers, and 3D Print for inclusion into customer’s IT infrastructure.  Plan customer solutions that combine competitively priced and higher margin products to help enable the attainment of margin goals.
  • Encourage and coordinate customer visits to NCS’ Gainesville facility. Communicate with Production, Product Management, and the Executive team to create a positive customer visit experience while showcasing NCS capabilities.
  • Bring one’s own enthusiasm to the teamwork environment at NCS to add to the excitement and make sure it radiates so the customers can feel the positive energy of the NCS team.  Continually work and learn from the team for self-improvement and career advancement in alignment with the NCS mission as it evolves.

QUALIFICATIONS/EXPERIENCE:

  • Strong work ethic and ability to multi-task on a sustained basis
  • Must be able to project an image (through demeanor, dress, verbal and written communication, etc.) that warrants respect and deference from others
  • Must be responsive and attentive to customers, colleagues, and partners’ inquiries and requirements
  • Must have the skills and tenacity to start and grow relationships with customers over the phone
  • Be persistent and patient in pursuing opportunities
  • Strong analytical skills and must possess the ability to separate “the wheat from the chaff” efficiently in determining when and where to focus one’s own and corporate resources
  • Minimum 5 years’ experience selling products and solutions to the U.S. Government
  • Thoroughly familiar with sales practices employed in the computer industry
  • Able to demonstrate a successful track record in sales
  • Must have knowledge and experience with the Government/DOD procurement practices
  • Previous Air Force sales experience or exposure strongly desired
  • Must be totally customer/market focused
  • Excellent presentation and interpersonal networking skills
  • Strong written/oral communication and negotiating skills
  • Minimum of Bachelor’s degree in business, marketing, science, or engineering

NCS Technologies, Inc. provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability

 

Account Executive, Federal Civilian Sales

Background: NCS is a growing innovator, manufacturer, and integrator of a wide range of computing devices for enterprises of all sizes.  We are seeking an Account Executive to develop and grow sales of NCS’ own branded products and solutions and those of our strategic OEM partners into Federal civilian agencies and other assigned accounts at the discretion of management.      

DUTIES/RESPONSIBILITIES:  This position will be responsible for cultivating and growing relationships with responsible officials at various Federal civilian agencies by maintaining steady interaction and working with them regularly to uncover, capture, and manage sales opportunities for portfolio products and solutions. The individual appointed to this position will report to the Director of Federal Civilian Sales.

  • Develop strong and close working relationships with the Director of Federal Civilian Sales, Customer Relationship Manager (CRM), and the Product Management team.  Through frequent contacts and exchanges, proactively collaborate on ideas that can be further enhanced and grown with creativity into full business propositions that may include products or solutions for sales.
  • Through these relationships, advance the NCS goal of providing best-in-class solutions to Federal civilian agencies.
  • Work closely with the CRM to understand lead times and order management, and provide order support as needed. This includes, but is not limited to, tracking of all orders and providing feedback to customers on status, and participating in weekly team calls to discuss won, lost, and open opportunities.
  • Help identify, qualify, and close sales opportunities with civilian agencies. Build sales through timely responses to Requests for Quote from customers and bid board RFQs.  Enter and track new opportunities in Salesforce and communicate opportunity status with the NCS Federal civilian Team.
  • Immerse oneself in each assigned activity and create opportunities by leveraging existing NCS solutions that are being used elsewhere within the Government.  Do so by developing a keen understanding of the customers’ organizational structure, issues/problems for which they are seeking solutions, and NCS’ resources, capabilities, and ecosystem, and imagining how said elements can be interconnected to form opportunities and business propositions.  
  • Cooperate & collaborate with NCS Marketing and Vendor Partners to proactively market NCS’ new and current solutions to existing and new customers. Utilize your understanding of current market trends and new technologies to assess how NCS solutions can benefit end user and thereby creating demands to drive NCS business.
  • Work closely with the Proposal Team and cognizant Program/Project Managers by managing NCS’ relationships with potential customers and business partners as necessary and appropriate.  Become indispensable and a “force multiplier” for the Proposal Team by providing feedback and analysis that improves NCS’ position to close business.   
  • Understand all the specific details of the customer requirements.  Work closely with the Director of Federal Civilian Sales, Product Management, and Program Manager to take full advantage of all support systems in place. Analyze win potential percentages, resources, and strategies to maximize revenue and margins.
  • For each emerging opportunity, quickly identify the partners that NCS must enlist to develop the solutions and register the opportunity with them as soon as possible for privileged pricing. 
  • Maintain an opportunity pipeline that is at least three times larger than one’s revenue and margin targets at all time
  • Focus a majority of time on providing timely responses to all requests for quote (RFQs), requests for information (RFIs), and communicating with customers.  Meet face-to-face with customers and attend regional trade shows when business conditions require.   Average travel is expected to be 2-3 days per week, 2 weeks per month.    On occasion, tradeshows and conferences may extend travel requirements to 3-4 days per week. 
  • Seek ways to position products from NCS and OEM partners including desktops, notebooks, servers, and 3D Print for inclusion into customer’s IT infrastructure.  Plan customer solutions that combine competitively priced and higher margin products to help enable the attainment of margin goals.
  • Encourage and coordinate customer visits to NCS’ Gainesville facility. Communicate with Production, Product Management, and the executive team to create a positive customer visit experience while showcasing NCS capabilities.
  • Bring one’s own enthusiasm to the teamwork environment at NCS to add to the excitement and make sure it radiates so the customers can feel the positive energy of the NCS team.  Continually work and learn from the team for self-improvement and career advancement in alignment with the NCS mission as it evolves.

QUALIFICATIONS/EXPERIENCE:

  • Strong work ethic and ability to multi-task on a sustained basis
  • Must be able to project an image (through demeanor, dress, verbal and written communication, etc.) that warrants respect and deference from others
  • Must be responsive and attentive to customers, colleagues, and partners’ inquiries and requirements
  • Must have the skills and tenacity to start and grow relationships with customers over the phone
  • Be persistent and patient in pursuing opportunities
  • Strong analytical skills and must possess the ability to separate “the wheat from the chaff” efficiently in determining when and where to focus one’s own and corporate resources
  • Minimum 5 years’ experience selling products and solutions to the U.S. Government
  • Thoroughly familiar with sales practices employed in the computer industry
  • Able to demonstrate a successful track record in sales
  • Must have knowledge and experience with the Government procurement practices
  • Experience in sales to Federal civilian agencies strongly desired
  • Must be totally customer/market focused
  • Excellent presentation and interpersonal networking skills
  • Strong written/oral communication and negotiating skills
  • Minimum of Bachelor’s degree in business, marketing, science, or engineering

NCS Technologies, Inc. provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability

 

Software Engineering Manager

Background: NCS is a growing innovator, manufacturer, and integrator of a wide range of computing devices for enterprises of all sizes.  We are developing the next generation of remote display technologies and products that are targeting the VDI and game streaming markets.  We are seeking a Software Engineering Manager (SEM) to assemble and lead a team of software engineers to execute the foregoing efforts.

Position Description: The Software Engineering Manager will be responsible for spearheading a team  which will develop software solutions for the implementation of our innovative technologies into products for sale to enterprises.  The SEM will be required to actively participate in software coding while also tasking team members with projects and managing their efforts. .           

  • Manage a small team of Software Development Engineers in the development of the new products that incorporate both hardware and software elements.   
  • Determine the most efficient and cost-effective methods to implement the required software solutions and carry out such methods with team members to complete projects within the shortest amount of time possible to reduce time to market.
  • Analyze levels of effort needed to complete complex software projects and make scheduling and staffing recommendations to meet established deadlines. 
  • Ensure software code is properly developed, tested, archived, and delivered/deployed using modern Application Lifecycle Management methodologies.

DUTIES/RESPONSIBILITIES:  This position will be responsible for cultivating and growing relationships with responsible officials at various Federal civilian agencies by maintaining steady interaction and working with them regularly to uncover, capture, and manage sales opportunities for portfolio products and solutions. The individual appointed to this position will report to the Director of Federal Civilian Sales.

  • Manage a small team of Software Development Engineers in the development of the new products that incorporate both hardware and software elements.   
  • Determine the most efficient and cost-effective methods to implement the required software solutions and carry out such methods with team members to complete projects within the shortest amount of time possible to reduce time to market.
  • Analyze levels of effort needed to complete complex software projects and make scheduling and staffing recommendations to meet established deadlines. 
  • Ensure software code is properly developed, tested, archived, and delivered/deployed using modern Application Lifecycle Management methodologies.

QUALIFICATIONS/EXPERIENCE: 

  • Minimum of Bachelor’s Degree in Computer Science or Electrical Engineering
  • Entrepreneurial in thinking, outlook, and problem solving
  • Strong work ethic and ability to multi-task on a sustained basis
  • Familiar with various microcontrollers (TI’s, Microchip’s, etc.) and the embedded ARM architecture
  • Strong analytical skills and ability to separate “wheat from chaff” in the solving of challenging technical issues independently and quickly
  • At least 2 years of experience in open-source software development projects, especially Linux-related ones
  • Experienced in managing software development projects using modern Application Lifecycle Management methodologies such as Agile and DevSecOps
  • Familiar with software version control systems, especially GIT (local & cloud)
  • Excellent communication skills in English, including both writing and speaking
  • Experienced in Linux kernel customization and device driver development (Linux container & PCIe)
  • Familiar with hypervisor developments (KVM)
  • Expert in C/C++ and familiar with Go programming
  • Experienced in networking programming & analysis, especially for low latency
  • Familiar with cloud-based development platforms such as Amazon Web Services, Azure, and the Google Cloud Platform.
  • Familiar with FPGA development (VHDL & Verilog, Quartus, ModelSim)
  • Familiar with Virtual Desktop Infrastructure
  • Familiar with Online Gaming development
  • Knowledge of web technologies such as Javascript, HTTP, and PhP is an asset

 

Customer Service Help Desk Specialist

Pay Range: $33,000 to $40,000 annually. Travel mileage expense reimbursement. Annual review with percentage-based raises based on performance.

Position Responsibilites: Candidate will provide customer support via phone and email.  Candidate will be responsible for overseeing the issuing and returns of parts to and from the customer.  This position will be responsible for complete call closure and customer satisfaction.  Candidate may schedule and deploy field support agents to meet the customer’s SLA’s and expectations and effectively communicate potential issues to the Help Desk Supervisor or Director of Service and Support.  Candidate will provide detailed reporting of potential systemic issues to ensure they are escalated to the proper personnel for resolution and changes to manufacturing. 

Required Qualifications/Experience/Education:

  • Applicant must possess United States Citizenship and be able to pass a criminal background check.
  • High school diploma required.  Some college with emphasis on IT or IS preferred.
  • Basic understanding of computer hardware.  Previous hands on experience with PCs required.
  • A+ certification or the ability to obtain required.

  • Competent or expert proficiency with x86 computer hardware technologies and Microsoft Windows and Linux.
  • Proven experience with customer relationship management.
  • Excellent written and verbal communication skills.
  • Demonstrated knowledge of Internet and call center technologies.
  • Experience with 3rd-party support services.
  • Strong work ethic; uses time productively to accomplish work goals.
  • Committed to meeting quality standards.
  • Professional appearance and attitude.

NCS Technologies, Inc. provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability

 

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