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Careers at NCS

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Mail:

Norma Huntington
Human Resources
NCS Technologies, Inc.
7669 Limestone Drive
Gainesville, VA 20155-4038

Email: NCS Human Resource

FAX: 703-743-8659

 

The following positions are available (details below):

  1. Director of Contract & Program Management
  2. Project Manager Sales CES
  3. Customer Relationship Manager, Branded Computer Systems
  4. Manufacturing Engineering Technician
  5. Rugged Mission Systems Solutions Architect
  6. Project Manager, Appliance & Server Engineering

 

Director of Contract & Program Management

POSITION DESCRIPTION:  

The DC&PM will be responsible for accepting and managing all binding agreements, MOUs, contracts, and sub-contracts on behalf of NCS.  Once a contract is established, individual appointed to this position will be responsible for managing its entire lifecycle, from award or signing until final disposition.  For large contracts that require a formal program management team, the DC&PM will either directly serve as a Program Manager or manage others in such positions to amalgamate resources from the different elements in the company to serve the customer.  This position will report to the Vice President, Strategic Initiatives.

DUTIES/RESPONSIBILITIES:

  • Issue, receive, review, edit/modify, negotiate, accept, manage, archive, and dispose NDAs, MOUs, Teaming Agreements, Contracts, and Sub-contracts to facilitate NCS business transactions with OEMs, partners, and customers
  • Manage contracts including preparing and submitting technical refresh or substitution proposals, exercising options, coordinating the compilation and submission of reports, attending meetings & conferences, managing NCS’ compliance with contract requirements, etc. 
  • Negotiate contract pricing and terms & conditions with OEMs, partners, and customers with assistance from product managers
  • Calculate, ensure accuracy, and submit for payments fees that NCS is required to pay for sales under certain GWAC contracts such as GSA, SEWP, etc.
  • Serve as the NCS audit coordinator to respond to Government agencies seeking to verify and validate sales & performance data, industrial funding fees, contractual compliance metrics, etc.
  • Work with, assist, and provide performance data to partners of certain socio-economic Federal reseller partners for them to maintain and manage their prime contracts with the government
  • Serve as the “go to” person for FAR/DFAR, how to interpret them, and how best to use them to protect and promote NCS’ interest
  • Assist the proposal development team with write-ups addressing contractual matters such as for past performance, contract & program execution methodologies, business management, FAR/DFAR, regulatory compliance, etc.
  • Develop implementation plans for all functional elements within the company to perform their assigned roles and amalgamate their efforts toward successful administration and execution of each contract
  • When necessary, set up program management teams of functional managers and specialists and/or serve as Program Manager to oversee and coordinate on-going deliveries of products and services under contracts, maintain relationship with customers and other stakeholders, ensure NCS’ fulfillment of our obligations, and position the company for the future competition=

QUALIFICATIONS/EXPERIENCE:

  • Minimum of Bachelor of Arts or Science in business administration & management, science, or humanity
  • Must possess a self-starter, entrepreneurial, “can do”, and energetic personality
  • Keen understanding of FAR & DFAR and appreciation for their requirements on and relevance to Federal contracts and must be able to navigate these two bodies of regulations to research issues in depth
  • Intimately familiar with numerous Federal GWAC vehicles such as GSA, SEWP, NIH-CIO, etc. in terms of how they are managed, how end customers rely on them for the acquisition of IT products and services, how competitions among contract holders are conducted, etc.
  • Keen sense of situational awareness in perceiving the various internal and external factors such as human relationship & resources, budgetary constraints, information resources, unrealistic timelines, etc. that might impact NCS’ contractual performance or compliance
  • Minimum of five years of experience in managing and delivering on Federal and state/local contracts 
  • A general understanding of the marketplace for computer & peripheral products and services, its OEM and integrator/reseller landscape, and overall competitiveness
  • Willing and able to travel occasionally by car, commercial airlines, and other means when appropriate
  • Must be able to maintain a suitable working environment at place of residence to project a professional image in on-line meetings with other parties
  • Strong writing skills and ability to effectively and professionally communicate orally
  • Intermediate skills with office automation applications such as MS Outlook, Excel, Word, PowerPoint and U.S. Government contract portals
  • Secret clearance is strongly preferred but must otherwise be able to obtain such clearance when required

Project Manager Sales CES

BACKGROUND

NCS is a growing innovator, manufacturer, and integrator of a wide range of computing devices for enterprises of all sizes. We are seeking s Project Manager to help expand our project management team within the CES business unit.  The individual appointed to this position will report to the Director of Project Management..

DUTIES/RESPONSIBILITIES:

  • Determine project scope, timeline, risks, and deliverables for assigned projects
  • Manage entire project lifecycle and be accountable for overall project success
  • Execute project work plans and provide input as appropriate to meet changing needs and requirements
  • Execute day-to-day operational aspects of a project and scope
  • Track and report on project progress
  • Collaborate with all cross functional teams to achieve a successful project outcome including the reservation of production capacity to support the project.
  • Assist CRMs and engage with vendors as necessary in the planning, scheduling, tracking, and timely delivery of customer orders associated with the projects in which engaged.
  • Ability to prioritize and react rapidly to short suspense deadlines
  • Prepare project status and ad-hoc reports as needed for customer and management
  • Identify, analyze, mitigate, and monitor risks on project and escalate as needed
  • Serve as primary escalation point and owning escalated issues through resolution
  • Facilitate team and customer meetings
  • Communicate relevant project information to management
  • Resolve and/or escalate changes that increase risks which could impact schedule, cost, and scope in a timely fashion.
  • Assist in identification of ideas on the improvement of various departmental and program wide processes.
  • Ability to communicate difficult/sensitive information tactfully
  • Acknowledge and appreciate each team member's contributions
  • Lead, motivate, manage and support assigned team members to ensure adherence to process and procedures and to maximize contribution to effectiveness and efficiency.
  • Effectively communicate with each team member utilizing to his/her fullest potential
  • Mitigate team conflict and communication problems
  • Conduct post project evaluation and document lessons learned

QUALIFICATIONS/EXPERIENCE:

  • 3 to 5 years of related and progressive experience in Project Management
  • Proven record of success in managing large, complex projects end to end
  • Experience within Federal Government IT space preferred
  • Understanding of the Project Management Institute (PMI) framework
  • Working knowledge of Microsoft Office Suite and Excel a must
  • Knowledge of Microsoft Project and SAP helpful
  • Professional demeanor in appearance and conduct
  • Self-starter, highly motivated, disciplined, and able to work independently, and within a team environment, with minimal supervision
  • Strong written and verbal communication skills to coordinate with team members and management
  • Analytical and problem-solving skills to handle any issues that occur during project completion
  • Excellent organizational skills and strong attention to detail
  • Ability to multi-task and prioritize deadlines for multiple projects simultaneously
  • Regular and reliable attendance
  • High-energy work ethic and willing to work additional hours during high volume periods of business
  • Other duties as assigned

 

Compensation:

  • Commensurate with experience

Customer Relationship Manager – Branded Computer Systems - Federal, State, Local, and Education Sales

Background

NCS, a growing manufacturer of desktop, notebook, server, and Internet appliances established in 1996, is seeking an relationship manager to support our existing and future customers

Position Responsibilities:

Interface with our existing customer base and the NCS Outside Sales staff to provide sales support in the following areas:

  • Customer advocate
  • Receive, review for accuracy and enter orders into ERP system.
  • Coordinate with the NCS Purchasing and Planning Depts. to track, and ensure timely procurement of material and delivery of orders
  • Work with NCS Sales and Product Management to manage, review, and update existing customer contracts/price lists
  • Be knowledgeable of the full NCS product offering and be able to answer questions from customers as necessary
  • Provide supplemental support to Sales with regard to quote responses
  • Coordinate with other groups within the company to provide customers with pre- and post-sales support
  • Proactively engage NCS Outside Sales staff  and Program Management staff on customer requirements or issues

Required Qualifications and Experience:

  • Capable and willing to learn about computer technologies
  • Self-starting, highly-motivated, and disciplined
  • Excellent organizational skills
  • Task Oriented and able to prioritize to meet customer deadlines
  • Customer Service oriented background
  • Experience working in a fast-paced environment requiring multi-tasking ability
  • Excellent written and verbal communication skills
  • Proficiency or experience with SAP a plus but not required
  • Proficiency with the MS Office suite of programs (Outlook, Word, Excel, PowerPoint)
  • BA/BS is preferred but not required. 

Compensation:

  • Commensurate with experience

Manufacturing Engineering Technician

Company Background:  NCS is a manufacturer of custom and custom configured desktop and notebook computers, servers, and internet appliances. Opening for a Manufacturing Engineering Technician to build and document the First Article units and troubleshoot/resolve technical issues prior to release to production line.

Must be either a citizen or naturalized citizen.

Responsibilities:

  • Review First Article Bill of Materials.
  • Assemble Notebooks, Desktops and Servers based on experience and best practices.
  • Install various operating systems and drivers as necessary.
  • Validate the load and proper function of the Operating System.
  • Complete burn-in testing as needed.
  • Resolve technical issues – as relates to fit, form or function.
  • Generate all necessary documentation for each first article computer or server.
    • Provide Assembly, Initial and Final test documentation for the assembly line.
    • Provide packing instructions as necessary.
  • Work with personnel outside of your group to resolve build issues.
  • Build and Integrate Rack Solutions based on custom drawings and specifications.
  • Provide technical assistance as needed.

Qualifications and Experience:

  • Knowledge and background in computer assembly and troubleshooting.
  • Attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks to meet various deadlines.
  • Knowledge of Microsoft Office Suite(Word, PowerPoint, Outlook)
  • Able to utilize hand tools or electric screw drivers in the course of daily activities.
  • Should be able to lift 40Lbs without any assistance and provide assistance for heavier & larger loads.
  • Cooperative team spirit and positive attitude toward fellow employees.

Rugged Missions Systems Solutions Architect

BACKGROUND:  

NCS is a growing innovator and manufacturer of a wide range of computing devices for commercial and government enterprises of all sizes.  We are seeking a Solutions Architect to join our existing NCS Rugged Mission Systems (RMS) Business Development team targeted at the DoD Mission Systems segment. Additionally, this role would also serve as a Pre-Sales Technical Resource supporting NCS’s more traditional ASE Commercial Sales Reps, on a case-by-case basis.

SCOPE:

The individual appointed to this position will assume a customer facing technical role to work in concert with Business Development (BD) and Sales colleagues to the discover, capture, and close business opportunities to attain goals defined by the Vice President of ASE.  As a high-level technical sales professional, customer presentation will be a key part of the SA’s role, both in person and on-line. Additionally, this role is expected to be the primary technical resource for the development of whitepapers, statements of work, and other relevant parts of NCS’ responses to customers’ RFP’s and RFI’s.  The SA will work closely with Business Development to develop and execute strategic and tactical go-to-market sales activities to close opportunities that deliver NCS products and services to potential customers including DoD Prime Contractor System Integrators (SIs) and their end-user organizations (mostly in the military), commercial OEMs (Original Equipment Manufacturers), ISVs (Independent Software Vendors), and Solution Providers where appropriate.

 

NEW SALES OPPORTUNITIES:

The SA will work with the ASE team to develop leads and engage with prospective customers to determine if leads are viable for further pursuit.   The SA will also assume the technical leadership position in the development of initial customer product requirements and specifications, working with Business Development, Project, Program, and Products Management and Engineering as necessary and appropriate.  Upon completion and acceptance of the First Article of a new customer’s product, the BD/SA team will work to transition the day-to-day order processing and fulfillment to the Program Management or Customer Relationship Management (CRM) team as appropriate.  However, the SA will continue to stay engaged at the guidance of BD, to further develop the account including managing and growing relationships with key personnel, enhancing the customer’s perception of NCS and our standing, and find opportunities to expand NCS business within the customer. 

 

EXISTING CUSTOMER BUSINESS:

When assigned to assist with an existing ASE customer account, the SA is expected to quickly develop an understanding of their business model, roles of key personnel and assessment of our relationship with them, NCS’ standing and performance, and how we can better serve the customer.  The SA then assists the existing customer facing team primarily in a Pre-Sales technical capacity as desired and appropriate.

In addition to the tasks that will need to be executed to bring on a new customer or enhance business with an existing one, the SA will also be responsible for:

  • Becoming familiar with the solution offerings of ASE customers and target markets in order to better analyze ASE customers’ hardware requirements and make intelligent recommendations in concert with Product Management. 
  • Briefing customers on NCS’ capabilities & service offerings
  • With the help of the CRM and Project Manager, establish agreements with ASE Customers as necessary, such as: Mutual-Non-Disclosure Agreements (MNDA), Manufacturing and Services Agreement; and for specific custom product development opportunities; Statements of Work (SOW) & whitepapers. 
  • Collaborating with CRM, BD, Project, and Products Management colleagues as necessary, to provide price quotations in response to customer requests.
  • Assist the Program Manager or CRM as necessary in the escalation of the planning, scheduling, tracking, and timely delivery of customer orders.
  • Coordinating with other groups within the company to provide customers with pre- and post-sales support as needed.
  • Providing feedback to management and/or teammates on customer requirements, concerns, or competitive issues.

OTHER REQUIREMENTS:

  • The SA may be required to travel as often as one week per month.
  • The SA must be able to maintain a positive demeanor during stressful and demanding situations with seemingly conflicting priorities.
  • The SA must be willing to work additional hours during high volume periods of business, especially at the end of each calendar quarter.

 

DUTIES/RESPONSIBILITIES:

  • Issue, receive, review, edit/modify, negotiate, accept, manage, archive, and dispose NDAs, MOUs, Teaming Agreements, Contracts, and Sub-contracts to facilitate NCS business transactions with OEMs, partners, and customers
  • Manage contracts including preparing and submitting technical refresh or substitution proposals, exercising options, coordinating the compilation and submission of reports, attending meetings & conferences, managing NCS’ compliance with contract requirements, etc. 
  • Negotiate contract pricing and terms & conditions with OEMs, partners, and customers with assistance from product managers
  • Calculate, ensure accuracy, and submit for payments fees that NCS is required to pay for sales under certain GWAC contracts such as GSA, SEWP, etc.
  • Serve as the NCS audit coordinator to respond to Government agencies seeking to verify and validate sales & performance data, industrial funding fees, contractual compliance metrics, etc.
  • Work with, assist, and provide performance data to partners of certain socio-economic Federal reseller partners for them to maintain and manage their prime contracts with the government
  • Serve as the “go to” person for FAR/DFAR, how to interpret them, and how best to use them to protect and promote NCS’ interest
  • Assist the proposal development team with write-ups addressing contractual matters such as for past performance, contract & program execution methodologies, business management, FAR/DFAR, regulatory compliance, etc.
  • Develop implementation plans for all functional elements within the company to perform their assigned roles and amalgamate their efforts toward successful administration and execution of each contract
  • When necessary, set up program management teams of functional managers and specialists and/or serve as Program Manager to oversee and coordinate on-going deliveries of products and services under contracts, maintain relationship with customers and other stakeholders, ensure NCS’ fulfillment of our obligations, and position the company for the future competition=

QUALIFICATIONS/EXPERIENCE:

  • A Bachelor’s degree in Engineering or Science, with a focus in computer technologies is required. An Associates’ degree in a technical field with experience in the Rugged Server segment may be acceptable.  Additionally, a Master’s degree in either Business or Management is desirable.
  • Conversational knowledge of x86 server computing, storage, networking, cybersecurity, virtualization, and cloud-oriented technologies.
  • Knowledge of and experience with the U.S. military market developed from being a veteran and/or contractor strongly desired.
  • Experience in the OEM (Original Equipment Manufacturer) environment involving designing/manufacturing systems for other corporate entities plus performing services such as order fulfillment, logistics management, warranty maintenance, etc.
  • Outgoing and comfortable in both business and social setting but at the same time able to sustain concentration of attention to achieve specific goals and objectives
  • Professional demeanor in appearance and conduct
  • Self-starter, entrepreneurial, well-motivated, disciplined, and able to work independently and self-sufficiently to close sale opportunities, but also as a team player who can exercise good judgment as to when to ask for help and when to lend a hand to others.  
  • Communicative with both customers and colleagues to advance common goals
  • Excellent verbal and writing communication skills – crisp and clear in intentions and requirements
  • An “active listener” who is capable of thinking quickly on his/her feet, and anticipating/ responding to customer objections.
  • Detail oriented, thorough, and not prone to “making assumptions”
  • Dependable and willing to take ownership of matters through successful completion
  • A person of his/her word - able to make and meet commitments reliably
  • Able to think creatively and willing examine/question past practices before applying them to solve current problems/issues
  • Able to “connect the dots” between events and matters that may appear unrelated/unconnected to others.
  • Must be able to maintain a suitable working environment at place of residence to project a professional image in on-line meetings with other parties

 

Project Manager, Appliance & Server Engineering

BACKGROUND

This position provides organizational and operational support to the Appliance & Server Engineering Sales Operations team by managing all elements of design and logistics projects to meet customer requirements within budget, in scope, and on time.

DUTIES/RESPONSIBILITIES:

  • Engage customer to capture / develop project requirements.
  • Package / present / manage requirements within NCS and sub-contractors
  • Develop project scope, budget, and schedule including formal Statements of Work
  • Partner with ASE Sales Team to develop quotations for customers
  • Partner with ASE Sales Team to present proposed solution to the customer
  • Obtain quotations for sub-contractor design and fabrication efforts
  • Manage project scope, budget, and schedule from inception through customer acceptance

KEY REQUIREMENTS:

  • 3 to 5 years of related and progressive experience in Project Management is required.
  • Prior experience in design and / or logistics project management is desired, but not required.
  • Bachelor’s degree or equivalent experience in a related field desired but not required.
  • Strong organizational skills
  • Strong leadership skills
  • Strong communication skills
  • Must have high-energy work ethic and be available to work non-standard hours on occasion

 

NCS Technologies, Inc. provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability.

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