Careers at NCS
NCS Technologies, Inc.
7669 Limestone Drive
Gainesville, VA 20155-4038
Customer Service Help Desk Specialist
Candidate will provide customer support via phone and email. Candidate will be responsible for overseeing the issuing and returns of parts to and from the customer. This position will be responsible for complete call closure and customer satisfaction. Candidate may schedule and deploy field support agents to meet the customer’s SLA’s and expectations and effectively communicate potential issues to the Help Desk Supervisor or Director of Service and Support. Candidate will provide detailed reporting of potential systemic issues to ensure they are escalated to the proper personnel for resolution and changes to manufacturing.
- Applicant must possess United States Citizenship and be able to pass a criminal background check.
- High school diploma required. Some college with emphasis on IT or IS preferred.
- Basic understanding of computer hardware. Previous hands on experience with PCs required.
- A+ certification or the ability to obtain required.
- Competent or expert proficiency with x86 computer hardware technologies and Microsoft Windows and Linux.
- Proven experience with customer relationship management.
- Excellent written and verbal communication skills.
- Demonstrated knowledge of Internet and call center technologies.
- Experience with 3rd-party support services.
- Strong work ethic; uses time productively to accomplish work goals.
- Committed to meeting quality standards.
- Professional appearance and attitude.
- Travel mileage expense reimbursement
- Annual review with percentage based raises based on performance.