Upon customer request, NCS provides a certified technician to arrive at the customer location to perform service on the system. Depending on the requirements of the contract, technicians can arrive within 4-hours from the time the service call was placed. Technicians will either arrive on-site with all necessary parts, or parts will be shipped overnight to the customer location for the technician to use upon arrival. All shipping costs are covered by NCS. Technicians with various levels of security clearance are available world-wide.