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Warranty Information


NCS offers One (1) Year Parts Only Limited Warranty

Review limited warranty policy or download limit warranty policy.

NCS offers One (1) Year Limited Battery Warranty 

Review limited battery warranty policy or download limited battery warranty policy.

Additional Warranty Descriptions 

Standard Mail-In/Mail-Back Depot Repair

Enhanced Mail-In/Mail-Back Depot Repair

On-Site Repair

OCONUS Warranty Support

Advance System Exchange

On-Site Parts Pool

Accidental Damage Protection

Battery Replacement Warranty

Requesting Warranty Service:

NCS main warranty support facility hours are Monday-Friday 8:00AM to 6:00PM Eastern Standard Time, USA.

NCS 10/5 Support Contact information:

  1. Phone: Main Support Line 1(888) RING-NCS, Option 4
  2. Request warranty service online


Requesting Service:

Please prepare to provide the following customer information to the NCS technician when requesting this service:

  1. Personal contact information; including phone number, company name and email address.
  2. Shipping address.
  3. NCS System serial number.
  4. Monitor type, model number and serial number / corresponding NCS system serial number if applicable.
  5. Brand names and models of any peripheral devices (such as a modem) attached to the system if applicable to problem.
  6. Error message received and when it occurs. What tasks or functions were being processed or implemented when the error occurred.
  7. What steps if any were taken to try and resolve the problem.


Customers Responsibilities:

Software/Data Backup: It is solely customer’s responsibility to complete a backup of all existing data, software and programs on affected systems before receiving services (including telephone support). NCS WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S) OR NETWORKS. Customer understands and agrees that under no circumstances will NCS be responsible for any loss of software, programs, or data - even if technicians have attempted to assist customer with their backup, recovery, or similar services. Any such assistance is beyond the scope of any NCS warranty and this Service Description. The assistance is provided at NCS’ discretion and without any guarantee or warranty of any kind. NCS does not provide any guarantee or warranty of any kind with respect to any third party product that a technician may use in assisting Customer. In addition, Customer should remove any confidential or proprietary information before returning system.