Warranty Information

NCS offers One (1) Year Parts Only Limited Warranty

Review limited warranty policy 

NCS offers One (1) Year Limited Battery Warranty 

Review limited battery warranty policy

After placing a service call with our Help Desk and receiving a Repair Order number, ship your system to our facility where it will be repaired by our certified technicians.  Turn-around is generally 2-days from time of arrival.  Shipping costs are incurred by each entity:  the customer paying for shipping to NCS, and NCS paying for shipping back to the customer.  Parts and labor costs are included for the duration of the warranty period.

This warranty offering is the same as our Standard Mail-In/Mail-Back Depot Repair with the exception that NCS pays for all shipping costs – efficient service at minimal cost.

Upon customer request, NCS provides a certified technician to arrive at the customer location to perform service on the system.  Depending on the requirements of the contract, technicians can arrive within 4-hours from the time the service call was placed.  Technicians will either arrive on-site with all necessary parts, or parts will be shipped overnight to the customer location for the technician to use upon arrival.  All shipping costs are covered by NCS.  Technicians with various levels of security clearance are available world-wide.

This warranty offering covers locations outside of the United States, either by Standard/Enhanced Mail-in/Mail Back Depot Repair or by On-Site Repair.  While next business day On-Site Repair is available in many OCONUS locations, 3-to-5 business day response is offered for some remote areas.

For this warranty option, “hot” spares are inventoried at our facility, and the customer is provided with a replacement system upon request.  Depending on contract requirements, replacement systems may be shipped without a hard drive to adhere to security requirements.  The hard drive from the original system is then transferred to the replacement upon arrival by the customer, or by NCS arranging for on-site technical assistance.  All shipping costs are covered by NCS.

A designated quantity of parts is provided to the customer to inventory over the life of the contract.  Customers are afforded the convenience of having a spare part immediately available if needed, creating minimal downtime for the end-user.  The customer places requests with our Help Desk to have defective parts replaced, ensuring that the parts pool is quickly replenished.  All shipping costs are covered by NCS.

This warranty offering allows customers to be covered in all areas – except for deliberate damage.  Drop your laptop and crack the screen?  NCS will cover the repair.  Knock over a cup and spill liquid on your laptop?  NCS will cover the repair, including all labor and shipping costs.

As a consumable item, laptop batteries have a standard one-year limited warranty.  If the battery fails to maintain a charge consistent with its technical specifications, NCS will provide a replacement.  Depending on contract requirements, NCS is prepared to provide a 2, 3, or 4-year warranty uplift for laptop batteries. 

Requesting Warranty Service:

NCS main warranty support facility hours are Monday-Friday 8:00AM to 6:00PM Eastern Standard Time, USA.

NCS 10/5 Support Contact information:

  1. Phone: Main Support Line 1(888) RING-NCS, Option 4
  2. Request warranty service online


Requesting Service:

Please prepare to provide the following customer information to the NCS technician when requesting this service:

  1. Personal contact information; including phone number, company name and email address.
  2. Shipping address.
  3. NCS System serial number.
  4. Monitor type, model number and serial number / corresponding NCS system serial number if applicable.
  5. Brand names and models of any peripheral devices (such as a modem) attached to the system if applicable to problem.
  6. Error message received and when it occurs. What tasks or functions were being processed or implemented when the error occurred.
  7. What steps if any were taken to try and resolve the problem.


Customers Responsibilities:

Software/Data Backup: It is solely customer’s responsibility to complete a backup of all existing data, software and programs on affected systems before receiving services (including telephone support). NCS WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S) OR NETWORKS. Customer understands and agrees that under no circumstances will NCS be responsible for any loss of software, programs, or data – even if technicians have attempted to assist customer with their backup, recovery, or similar services. Any such assistance is beyond the scope of any NCS warranty and this Service Description. The assistance is provided at NCS’ discretion and without any guarantee or warranty of any kind. NCS does not provide any guarantee or warranty of any kind with respect to any third party product that a technician may use in assisting Customer. In addition, Customer should remove any confidential or proprietary information before returning system.