{"id":1555,"date":"2022-10-08T14:56:56","date_gmt":"2022-10-08T18:56:56","guid":{"rendered":"https:\/\/www.ncst.com\/?page_id=1555"},"modified":"2022-12-14T14:41:28","modified_gmt":"2022-12-14T19:41:28","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.ncst.com\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1555\" class=\"elementor elementor-1555\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-669dbed elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"669dbed\" data-element_type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cfd6ad9\" data-id=\"cfd6ad9\" data-element_type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e614e0 elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside ob-has-background-overlay elementor-widget elementor-widget-slides\" data-id=\"1e614e0\" data-element_type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.21.0 - 15-04-2024 *\/\n.elementor-slides .swiper-slide-bg{background-size:cover;background-position:50%;background-repeat:no-repeat;min-width:100%;min-height:100%}.elementor-slides .swiper-slide-inner{background-repeat:no-repeat;background-position:50%;position:absolute;top:0;left:0;bottom:0;right:0;padding:50px;margin:auto}.elementor-slides .swiper-slide-inner,.elementor-slides .swiper-slide-inner:hover{color:#fff;display:flex}.elementor-slides .swiper-slide-inner .elementor-background-overlay{position:absolute;z-index:0;top:0;bottom:0;left:0;right:0}.elementor-slides .swiper-slide-inner .elementor-slide-content{position:relative;z-index:1;width:100%}.elementor-slides .swiper-slide-inner .elementor-slide-heading{font-size:35px;font-weight:700;line-height:1}.elementor-slides .swiper-slide-inner .elementor-slide-description{font-size:17px;line-height:1.4}.elementor-slides .swiper-slide-inner .elementor-slide-description:not(:last-child),.elementor-slides .swiper-slide-inner .elementor-slide-heading:not(:last-child){margin-bottom:30px}.elementor-slides .swiper-slide-inner .elementor-slide-button{border:2px solid #fff;color:#fff;background:transparent;display:inline-block}.elementor-slides .swiper-slide-inner .elementor-slide-button,.elementor-slides .swiper-slide-inner .elementor-slide-button:hover{background:transparent;color:inherit;text-decoration:none}.elementor--v-position-top .swiper-slide-inner{align-items:flex-start}.elementor--v-position-bottom .swiper-slide-inner{align-items:flex-end}.elementor--v-position-middle .swiper-slide-inner{align-items:center}.elementor--h-position-left .swiper-slide-inner{justify-content:flex-start}.elementor--h-position-right .swiper-slide-inner{justify-content:flex-end}.elementor--h-position-center .swiper-slide-inner{justify-content:center}body.rtl .elementor-widget-slides .elementor-swiper-button-next{left:10px;right:auto}body.rtl .elementor-widget-slides .elementor-swiper-button-prev{right:10px;left:auto}.elementor-slides-wrapper div:not(.swiper-slide)>.swiper-slide-inner{display:none}@media (max-width:767px){.elementor-slides .swiper-slide-inner{padding:30px}.elementor-slides .swiper-slide-inner .elementor-slide-heading{font-size:23px;line-height:1;margin-bottom:15px}.elementor-slides .swiper-slide-inner .elementor-slide-description{font-size:13px;line-height:1.4;margin-bottom:15px}}<\/style>\t\t<div class=\"elementor-swiper\">\n\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-f584429 swiper-slide\"><div class=\"swiper-slide-bg\" role=\"img\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Return Policy<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-7c22392 elementor-section-height-min-height elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7c22392\" data-element_type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20db8e8\" data-id=\"20db8e8\" data-element_type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e4ab42 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"5e4ab42\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"font-weight: 400;\"><strong>NCS values its relationship with you and offers you the option to return most products you purchase directly from NCS.<\/strong>\u00a0 You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees, as set forth in detail below.<\/p><p style=\"font-weight: 400;\"><strong>30-Day Return Period for Certain Products and Accessories:<\/strong>\u00a0 Unless you have a separate agreement with NCS or an exception as provided below, all hardware, accessories, peripherals, parts may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid less shipping and handling, and any applicable restocking fees (as further described below).\u00a0\u00a0 Any product returned to NCS\u00a0<strong>without prior authorization<\/strong>\u00a0from NCS will be considered an\u00a0<strong>unauthorized<\/strong>\u00a0return and you will not receive credit for the product and NCS will not ship the product back to you.<\/p><p style=\"font-weight: 400;\"><strong>Exceptions to NCS\u2019 30-Day Return Period:<\/strong><\/p><p style=\"font-weight: 400;\"><strong>Software may not be returned at any time<\/strong>, unless the software being returned is:<\/p><ul style=\"font-weight: 400;\"><li>Application software or operating systems installed by NCS on a returnable system which is being returned within the applicable return period; or<\/li><li>Media-based software that is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted by clicking \u201cI agree to these Terms and Conditions.\u201d<\/li><li>Licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances, will not be granted.<\/li><li>Open Box products are sold \u201cAs-is\u201d and are not eligible for return under any circumstances.<\/li><\/ul><p style=\"font-weight: 400;\">\u00a0<\/p><p style=\"font-weight: 400;\"><strong>Restocking Fees:<\/strong>\u00a0 Unless the product is defective or the return is a direct result of an error by NCS, NCS may charge a restocking fee which is typically 20% of the purchase price paid but higher rates do apply to certain products, plus any applicable sales tax.<\/p><p style=\"font-weight: 400;\"><strong>How to Return a Product:<\/strong>\u00a0Before returning a product, you MUST first contact your NCS Customer Relationship Manager (CRM) to obtain a Return Merchandise Authorization (RMA) number before the end of the applicable return period.\u00a0 NCS will not accept returns without an RMA number.\u00a0 Customers should call (703) 746-4627 \/ (888) RING-NCS and choose the appropriate options to reach your CRM.\u00a0 Within 24 hours, your CRM will email you an RMA number or notify you that the return is not authorized. You may also submit a request on-line\u00a0<a href=\"http:\/\/www.ncst.com\/content\/request-support\">here<\/a>.<\/p><p style=\"font-weight: 400;\">NOTE: You must ship the product to NCS within 5 days of the date that NCS issues the Return Merchandise Authorization number and MUST follow these steps:<\/p><p style=\"font-weight: 400;\">Ship back\u00a0<strong>all<\/strong>\u00a0products you are seeking to return to NCS and for which you received an RMA number.\u00a0 For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.<\/p><p style=\"font-weight: 400;\">Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment. \u00a0Ship the products at your expense and insure the shipment or accept the risk of loss or damage during shipment.<\/p><p style=\"font-weight: 400;\">Upon receipt of your return and provided that all items said to be shipped are received in as-new condition, NCS will issue a credit or a refund of the purchase price paid less shipping and handling, and any applicable restocking fees subject to this policy. You will not receive any credit for missing or damaged items (including items that were damaged in shipment).<\/p><p style=\"font-weight: 400;\"><strong>Note: \u00a0Before you return the product to NCS, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information as well as removable media such as flash drives, CDs and PC Cards. NCS is not responsible for any confidential, proprietary or personal information, lost or corrupted data, or damaged or lost removable media that may be included with your return.<\/strong><\/p><p style=\"font-weight: 400;\">\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy NCS values its relationship with you and offers you the option to return most products you purchase directly from NCS.\u00a0 You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees, as set forth in detail below. 30-Day Return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4811,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.ncst.com\/wp-json\/wp\/v2\/pages\/1555"}],"collection":[{"href":"https:\/\/www.ncst.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ncst.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ncst.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ncst.com\/wp-json\/wp\/v2\/comments?post=1555"}],"version-history":[{"count":13,"href":"https:\/\/www.ncst.com\/wp-json\/wp\/v2\/pages\/1555\/revisions"}],"predecessor-version":[{"id":6495,"href":"https:\/\/www.ncst.com\/wp-json\/wp\/v2\/pages\/1555\/revisions\/6495"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ncst.com\/wp-json\/wp\/v2\/media\/4811"}],"wp:attachment":[{"href":"https:\/\/www.ncst.com\/wp-json\/wp\/v2\/media?parent=1555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}